Refund policy

Return & Refund Policy

Effective Date: 3 July, 2026

At Life Upgradess , customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [10 DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, accessories, manuals, and tags (if applicable).

  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be accepted.

2. Return Timeframe

You may request a return within [10 DAYS] from the date your order is delivered.

Requests submitted after this period may not be eligible for a return or refund unless required by applicable law.

3. How to Start a Return

To request a return, please contact us at:

Email: lifeupgradess@gmail.com

Please include:

  • Your order number

  • Your full name

  • The reason for the return

  • Photos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

4. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be processed to your original payment method whenever possible.

  • Refunds are typically completed within 24-48 hours after approval.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchange Options

If you receive the wrong product or wish to exchange an eligible item, please contact us within [10 DAYS] of delivery.

Exchanges are subject to:

  • Product availability

  • Successful inspection of the returned item

  • Compliance with this Return & Refund Policy

If the requested replacement is unavailable, we may offer a refund or store credit, where applicable.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution at our discretion and in accordance with applicable law.

7. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products that have been used, altered, or damaged after delivery

  • Hygiene or personal care products once opened, where applicable

Additional non-returnable items may be identified on the product page.

8. Return Shipping Costs

  • If the return is due to our error (such as a damaged, defective, or incorrect item), Life Upgradess will bear the return shipping cost where applicable.

  • For returns due to a change of mind or other customer-related reasons, the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

9. Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the item qualifies under this policy.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still need assistance, please contact us at life upgradess@gmail.com

11. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after such updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Store Name: Life Upgradess

Email: lifeupgradess@gmail,com

Customer Support Hours: 2pm-10 pm

We're committed to making your shopping experience as smooth and worry-free as possible. Thank you for choosing Life Upgradess